FAQ
A few of the questions we hear most often. Still need help? Reach us anytime at hello@kasyovas.com.
When will my order ship?
Orders are packed by hand and ship within 3–5 business days. You'll receive a tracking number by email once your order is on its way.
Do you offer free shipping?
Yes — we offer free shipping on all orders within the contiguous U.S. Orders to Hawaii, Alaska, and U.S. territories ship at a $30 flat rate.
What is your return policy?
We accept returns within 30 days of delivery. Items should be unused and in their original condition. If something isn't right, just reach out and we'll help.
What are your products made of?
Materials vary by piece — from cotton and linen to wood, glass, and durable blends — each chosen for quality and feel. You'll find specific material details on every product page.
How do I care for my pieces?
Care depends on the piece. See our Care Guide for simple tips, and check the label or product page for anything specific.
Can I change or cancel my order?
We pack quickly, so reach out as soon as possible at hello@kasyovas.com. If your order hasn't shipped yet, we'll do our best to help.