Refund Policy

We want you to love your purchase. If you are not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

Product-Specific Return Conditions

For hygiene and safety reasons, the following items can only be returned if they are unopened, unused, and in their original sealed packaging:

Pillow covers, cushion covers, and pillow inserts
Blankets, throws, and bedding items

Once these items have been opened, used, or washed, they are non-returnable unless they arrived damaged or defective. Rugs and other home decor items may be returned if unused and showing no signs of wear, stains, or odor.

How to Start a Return

To initiate a return, please email us at hello@kasyovas.com with your order number and the reason for return. We will respond with return instructions within 1–2 business days.

Please note: As our products ship from overseas, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend contacting us first — in many cases, we can resolve issues (such as minor defects) with a partial refund or replacement without requiring a return.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.