Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you would like to request a return, please review the conditions below.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused
- In its original condition
- In the original packaging
Proof of purchase is required.
Product-Specific Return Conditions
For hygiene and safety reasons, the following products can only be returned if they are unopened, unused, and in their original sealed packaging:
- Pillow covers, cushion covers, and pillow inserts
- Blankets, throws, and bedding items
Once opened, used, or washed, these items cannot be returned unless they arrive damaged, defective, or incorrect.
Other home decor products may be returned if they are unused, in their original condition, and in the original packaging.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The reason for the return
- Photos, if applicable
We will provide return instructions within 1–2 business days.
Return Shipping Costs
Customers are responsible for return shipping costs for standard returns.
If the item you received is damaged, defective, or incorrect, we will cover the return or replacement shipping costs.
Please do not send a return before contacting us and receiving return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping charges, if any, are non-refundable unless the item received was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos showing the issue.
We will provide an appropriate replacement or refund solution at no additional cost to you.
Contact Us
Email:
hello@kasyovas.com