Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you would like to request a return, please review the conditions below.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused
  • In its original condition
  • In the original packaging

Proof of purchase is required.

Product-Specific Return Conditions

For hygiene and safety reasons, the following products can only be returned if they are unopened, unused, and in their original sealed packaging:

  • Pillow covers, cushion covers, and pillow inserts
  • Blankets, throws, and bedding items

Once opened, used, or washed, these items cannot be returned unless they arrive damaged, defective, or incorrect.

Other home decor products may be returned if they are unused, in their original condition, and in the original packaging.

How to Start a Return

To request a return, please contact us at:

hello@kasyovas.com

Please include:

  • Your order number
  • The reason for the return
  • Photos, if applicable

We will provide return instructions within 1–2 business days.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

If the item you received is damaged, defective, or incorrect, we will cover the return or replacement shipping costs.

Please do not send a return before contacting us and receiving return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping charges, if any, are non-refundable unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos showing the issue.

We will provide an appropriate replacement or refund solution at no additional cost to you.

Contact Us

Email:
hello@kasyovas.com